Terms and Delivery
Minimum Orders and Quantities
We have no minimum order quantity for any stocked brand. However, there are minimum quantity requirements for Leg Avenue hosiery which are packed in 6's per colour and size. Some other Leg Avenue products are packed in quantities which are stipulated in the catalogue.
The minimum order value for Escante, Forplay and Great Deals is $500 USD. Blue Moon work as sales agents for these brands, orders should be placed through Blue Moon and then payment made directly to the brands. The customer will be responsible for any additional shipping, customs duty or VAT charges.
An order form is available for your convenience to send by email, fax or post.
Blue Moon Lingerie Ltd reserve the rights to refuse to supply any goods ordered at our discretion.
Delivery Times and Backorders
Blue Moon endeavour to hold stock of all Coquette, Fantasy, G World, Anais and Hollywood Curves products.
Stock orders: We will endeavour to send stock orders out within 24-48hrs Monday - Friday.
Backorders: We will re-order out of stock items and deliver as soon as possible with free delivery (for UK mainland).
Customers must opt out of our back order system if they do not wish their orders to be automatically back ordered. Please contact us if you wish to opt out.
Postage / Carriage is offered as an additional service and does not form part of our contract. We only look to recover our costs.UK Mainland
£8.50 + vat - max 31.5kg per box.
Highland and Islands of Scotland £13 + vat.
N Ireland, Isle of Mann, Isles of Scilly £15 + vat.
UK backorders are sent carriage free.
UK mainland orders over £500 (ex VAT) are sent carriage free.
Charges apply to all deliveries up to 31.5kg
Channel Islands 1-2 days
£20Zone 1 2-3 days
Belgium, Denmark, France, Germany, Luxemburg, Netherlands, Republic of Ireland.
Zones 2 3-4 days
Greece, Italy, Spain
Zone 3 4-6 days
Austria, Czech Rep, Finland, Hungary, Norway, Poland, Slovakia, Slovenia, Switzerland
Portugal 3-4 days
Sweden 4-6 days
£25All other areas POA. Above prices exclude islands.
Blue Moon use SagePay which is a third party secure card payment facility. Once we take your credit / debit card details they will be stored on the SagePay system and we will be authorised to take payment for that order over separate transactions to cover for any back ordered products. When we initially input your card details the system will only authorise the transaction with the customers bank, it will not take payment. Payment will be taken once the goods have been invoiced and are ready for dispatch.
Please bear in mind that it is the customers responsibility to cancel any orders that are no longer required. We automatically cancel any items that have been on back order for over 3 - 4 months.
No charge is made for credit card payments for pro forma accounts.
Existing customers with credit accounts; please note that failure to pay outstanding invoices will result in your account being placed on hold and any backorders will be cancelled.
The placing of an order indicates your acceptance of our terms and conditions. Please read them carefully and keep a printed copy for your future reference.
All goods supplied by Blue Moon Lingerie Ltd remain the property of Blue Moon Lingerie Ltd until they are paid for in full.
All prices are subject to VAT.
A VAT number must be supplied by any international customer for VAT to be exempt.
Blue Moon Lingerie Ltd reserve the right to charge interest calculated at the current statutory rate for any overdue payment.
All returned cheques will incur a £10 admin fee.
If a colour or size is not specified at the time of ordering either the most popular option or whichever is available will be supplied.
All goods are priced per item or per pack quantity if stated.
Images or references to brand names must not be used to market goods via auction websites without any prior permission.
All of our customers have the rights to use all of our manufacturers images.
Returns and Cancellations
We have a strict returns policy. In the unlikely event that a fault may arise we request that you contact us within 7 days of receiving your order to notify of the fault. We will issue you with a returns authorisations number which you should include with your return. In some cases it may be beneficial to send a photograph of the product with the fault. Please always supply your invoice number when arranging a return.
We do not operate a sale or return policy to trade customers. Goods returned to you by your customers remain your property.
Faulty or damaged goods will be credited or replaced.
Goods returned for any other reason will only be replaced at the discretion of Blue Moon Lingerie Ltd.
Returns must be sent back by recorded delivery.
We reserve the right to charge a 20% restocking fee for any cancelled orders.
If any parcels are received damaged or opened this must be noted as “parcel damaged” with the courier for a claim to be made and any missing goods to be replaced.
Any Escante Forplay or Great Deals returned products should be facilitated directly with the brand, although we will be happy to assist in the process.
Blue Moon Lingerie Ltd
13 Brixey Business Park
Tel: +44 (0)1202 741136
Fax: +44 (0)1202 741142
Email Sales: email@example.com
Email Customer Service: firstname.lastname@example.org
Co Reg No: 5039871
VAT Number: 834 6727 07