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Privacy and Security Policy

At Blue Moon Lingerie, we understand that our customers are concerned about the security of their debit and credit card details. Using the latest technology, we take significant steps to protect all your information, and especially your payment details.

We have employed specialists from industry leaders such as “Sage Payments” (www.sagepay.com) to help us design and implement our security systems to the highest standards, and to help give you peace of mind. At Blue Moon Lingerie, we want you to enjoy your shopping experience, secure in the knowledge that we have your security in mind.

Blue Moon Lingerie will never supply your personal details to any third party for any reason whatsoever. We only pass on your delivery and contact details and never give out your credit card information. We understand that the details you supply us are only to allow purchasing to take place and we will protect that information and use it only for the purpose for which it was intended. If you have any questions concerning website privacy and data use, please email us at info@bluemoonlingerie.com.

Information we Collect

In order to provide you with a smooth, efficient and personalised experience, we collect some information relating to your usage of our site. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At bluemoonlingerie.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

How to Manage Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

List of the main bluemoonlingerie.co.uk Cookies

The following tables describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete bluemoonlingerie.co.uk cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc).

Session Cookies

We use session cookies to remember your log-in and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.

Cookie Name Purpose
PHPSESSID This cookie is used to hold the unique session ID which is generated every time our site is visited. This cookie is deleted when you close the browser.
Session_ID This retains your ID for your shopping basket. Without this cookie, you cannot add products to your basket or make any purchases.
__atuvc AddThis Cookie. Social Networking link

Cookies for Site Analytics


Cookie Name Description
Google Analytics We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en/privacypolicy.html
__utma Example: 124358489.528728562.1339585456.1339585456.1339585456.1
__utmb Example: 124358489.10.10.1339585456
__utmc Example: 124358489
__utmd Example: 124358489.1339585456.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)

Payment Processing

We use Sage Payments as our external payment provider for online transactions at bluemoonlingerie.co.uk. We require the billing address of the credit card you use so that we can pass this to Sage Payments, who check the address against the cardholder's details for security purposes. We don't store delivery details or credit card details on our server. sage Payments requires that you provide your credit card details to process the transaction. This is done on a secure Sage Payments server and data passing between bluemoonlingerie.co.uk servers and Sage Payments are encrypted using 128bit SSL (Secure Sockets Layer).

Our Use of Your Information

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.

We use your email address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users we offer an opt-out via the ‘Unsubscribe’ link in the footer of every promotional email we send.

Advertisers

We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. There are some cases where we do pass on your personal details, however we only do this if you explicitly agree to this, typically by checking an opt-in checkbox where the default position will be that you do not agree to your details being passed on.

Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.